RETURN, REFUND & CANCELLATION POLICY
Dear valued customer,
Thank you for choosing Picobotanica for your shopping needs. We are committed to ensuring that our customers have a satisfactory shopping experience, and we are here to assist you with any issues you may encounter with your order.
In accordance with our return policy, returns or exchanges are accepted within 7 days of the item's purchase and receipt. Please note that items must be unused and in their original packaging to be eligible for a return.
We offer returns and refunds under the following circumstances: if the item is damaged upon arrival, if the wrong product is received, or if the product does not arrive.
To initiate a return or refund, please email us at info@picobotanica.com with your receipt or proof of purchase. If you have received a damaged item or the wrong product, kindly send us a picture of the item. Once we receive your request, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you have not received your refund yet, we suggest checking your bank account, contacting your credit card company, or contacting your bank, as there may be some processing time before your refund is posted. If you still require assistance, please do not hesitate to contact us at info@picobotanica.com.
We take pride in our commitment to providing excellent customer service, and we will endeavor to process your refund within 24-48 hours of approval.
Cancellation Policy
At Picobotanica, we strive to process and ship your orders as quickly as possible. Understanding that circumstances may change, we have outlined the following cancellation policy for your convenience:
Cancellation Time Frame: If you wish to cancel your order, please do so by emailing us at info@picobotanica.com within 30 minutes of making your purchase. This allows us to efficiently manage our inventory and serve all our customers effectively.
Cancellation Requests: To request a cancellation, please provide the following details in your email:
- Order number
- Name on the order
- Email address used for the purchase
- Reason for cancellation (optional, but helps us improve our service
Acceptance of Cancellation: Cancellation requests are subject to approval. Requests received within the 30-minute window will be processed, and you will receive a confirmation email once the cancellation is successful.
Non-Refundable After 30 Minutes: Please be aware that we are unable to accept cancellations beyond the 30-minute window. Once this period has elapsed, your order will have been processed and cannot be cancelled.
Further Assistance: If you have any questions or need assistance with your order, please don't hesitate to contact our customer service team.
We appreciate your understanding and cooperation with our cancellation policy, designed to provide a fair and efficient shopping experience for all our customers.
Thank you for choosing Picobotanica.
Best regards,
Picobotanica Customer Support